Need insights from this use case faster? Check out our Q&A summary below:
What was the business challenge for Frost Bank?
Concerned that rising robocalls were impacting customer service efficiency, Frost Bank recognized the growing risk and implemented a voice security solution.
How did the managed call security solution help?
Leveraging dynamic threat intelligence, sourced from malicious caller behavior and enterprise voice attack data, the service team was able to detect and block suspicious calls as they occurred, resulting in improved operational efficiency and a better customer experience.
What was the outcome?
Since the implementation, Frost Bank was able to identify 3% to 5% of all incoming monthly calls as fraudulent and block this unwanted traffic from reaching agents.
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